Spare Parts Support

 Warranty Spares are replaced by Liberty Group. The defective part should be sent to Liberty Group by ASP/End user  at its cost and the replacement will be sent immediately by Liberty Group.

 Sales of Spare Parts

Liberty Group suggests ASP/End users to maintain minimum stock of important critical spares at their service center. Such spares can be directly bought from Liberty Group at a reasonable cost. Minimum lot can be suggested by Liberty Group depending up on the number Kiosk/ATMs bought or installed in that area.

 Repair of Spare Parts

Liberty Group's engineering team are capable of repairing defective spare parts. The defective spare parts may be sent in lot to Liberty Group's local service center which will be repaired and sent back. Liberty Group also can send professional engineers to field for repairing. A reasonable amount will be charged by the ASP to the concerned.

Technical Support

Liberty Group provides Software Engineering Service, On-site Technical Support, Remote Technical Support, Consultancy Service, RFP and Tender Documents Preparation Support Document support and  to our ASPs (Authorized Service Provider) or End Users. 

Software Engineering Service

Software engineering service is evaluated and/or provided after an ASP/End user submits a service application to Liberty Group if any software service or products required. Liberty Group will audit, develop and perform the task. ASP¡¯S are obligated to explain and deliver the information about software to the end-user. Meantime, ASP¡¯S are obligated to co-operate and finish the network, upgrading, maintenance and test on site.

On-site Technical Support

Liberty Group will provide on-site technical support to the ASP (Authorized Service Provider) and the customers, if any critical problems encountered with operation of Kiosk/ATMs or break-downs which could not be resolved by ASPs.

ASP or the Customer can inform the detail of such critical problems. Liberty Group experts will probe such problems and send their Customer Service Engineers with required Spares and Tools to the site to resolve the issues. This support is normally chargeable.

Remote Technical Support

There is a 24 x 7 service support on Query answering & troubleshooting through telephone, email, Internet Chat, Video meeting and so on.

Consultancy Service

Liberty Group provides a wide range of consultancy service in Self-Service Equipment and Payment Processing and Core Banking Implementation Systems.

RFP and Tender Documents Preparation Support

Liberty Group will provide all necessary support to the Agent/Distributor/Dealer and ASP in preparing RFP and Tender documents for Kiosk/ATM Procurement and Service Contract by providing all the technical and commercial information required.

Document Support

Liberty Group shall keep updating its Authorized Service Provider (ASP)/customers with the latest and the most comprehensive products & services information.